Video & Ad Playback Errors

If you are experiencing video or ad playback errors, such as freezing, stopping, or failure to load, please let us know! We’d be happy to look into the issue.

To report a video or playback error, please click on the Submit a Request link on the top-right corner on the page, and provide the following information:

• The name of the site/app that you were using when you experienced the error
• Your User ID on that site/app
• A description of the error (e.g. ad froze during playback)
• The name of the specific ad or video that experienced the error (e.g. Colgate toothpaste commercial or Baywatch movie review)
• The channel that you were watching when you experienced the error (e.g. Gaming)

We will then respond to your ticket shortly.